Training course – Microsoft 365 Copilot – Hospitality & Tourism

Microsoft 365 Copilot for Hospitality and Tourism

Use Microsoft 365 Copilot and Copilot Chat in Word, Excel, PowerPoint, Outlook and Teams productively, securely and in line with permissions.

Duration
6 hours, one session
Format
Online or on-site
Language
German or English
Participants
open dates or exclusive for your team
Certificate
Certificate of attendance

Overview

“Microsoft 365 Copilot for Hospitality and Tourism” is a hands-on course for roles such as Hotel management and front office teams, Reservations and sales departments and Destination management organisations and tourist boards. Rather than learning Microsoft 365 Copilot in the abstract, you work on tasks from your daily routine – with examples, exercises and templates from Hospitality & Tourism.

Microsoft 365 Copilot brings AI right into the applications where your daily work happens: Word, Excel, PowerPoint, Outlook and Teams. What sets it apart from publicly available chatbots is its grounding in your organisation's data via Microsoft Graph – Copilot can draw on the emails, meetings, chats and documents you already have access to. In this practical day you learn to use that connection deliberately: drafting content from existing files, summarising inboxes and long threads, following up on meetings and generating presentations from Word documents.

You also learn how the licensed Copilot differs from Copilot Chat, when web-grounded and when work-grounded answers make sense, and how to use both prebuilt and your own agents. A central topic is the permission model: Copilot only surfaces what you are allowed to see, so sharing settings in SharePoint, OneDrive and Teams directly determine the quality and security of results. You leave with tested prompts for every Office application and a clear understanding of responsible use within your tenant.

In hotels, restaurants and tourism, the guest experience is everything – and it starts long before arrival. Generative AI helps teams answer enquiries quickly and in several languages, build group and conference proposals, respond professionally to reviews and produce content for websites, booking platforms and social media. AI agents can handle standard questions about arrival, parking or check-in times around the clock and pre-qualify booking requests. Behind the scenes, AI-supported analysis assists with rostering, purchasing and pricing. Especially at a time of staff shortages, AI frees up space for the personal hospitality that no technology can replace.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Who is this course for?

  • Hotel management and front office teams
  • Reservations and sales departments
  • Destination management organisations and tourist boards
  • Tour operators and travel agencies
  • Food and beverage and banqueting managers

Typical challenges we address

  • Staff shortages combined with high service expectations
  • Many enquiries in different languages across numerous channels
  • Public reviews that need prompt, professional responses
  • Heavy effort for proposals, content and guest communication

What you will be able to do

  • You use Copilot in Word, Excel, PowerPoint, Outlook and Teams for your recurring tasks.
  • You write prompts that draw on existing files, emails and meetings as context.
  • You distinguish between Microsoft 365 Copilot and Copilot Chat and choose the right mode.
  • You use prebuilt agents and create a simple agent of your own for your team.
  • Answer enquiries and reviews with AI faster, in several languages and in your property's style.
  • Create proposals, content and guest communication efficiently with AI support.
  • Identify operational processes that AI agents and automation can relieve.

Course outline

Module 1 Copilot fundamentals and Microsoft Graph
  • Microsoft 365 Copilot and Copilot Chat: capabilities and licensing
  • Grounding in organisational data through Microsoft Graph
  • Switching between web and work context and referencing specific files
  • Prompt structure with goal, context, source and expectations
Module 2 Word and PowerPoint
  • Drafting from existing documents, notes and emails
  • Rewriting, shortening, adjusting tone and summarising text
  • Generating presentations from Word documents or outlines
  • Refining slides, adding speaker notes and sharpening key messages
Module 3 Excel and data analysis
  • Querying tables, spotting trends and highlighting outliers
  • Getting suggestions for formulas, calculated columns and conditional formatting
  • Creating charts and pivot analyses from natural language
  • Sanity-checking results and ensuring data quality
Module 4 Outlook, Teams and agents
  • Summarising long email threads and drafting replies
  • Summarising Teams meetings and extracting action items and open questions
  • Using Copilot Pages and Notebooks for collaborative work
  • Using prebuilt agents and creating your own with Agent Builder
Module 5 Permissions, data protection and governance
  • The permission model: Copilot only shows what you can access
  • Identifying oversharing in SharePoint, OneDrive and Teams
  • Sensitivity labels, data boundaries and GDPR considerations
  • Usage policies, team adoption and measuring impact
Module 6 Practice lab: Hospitality & Tourism
  • Multilingual guest enquiries
  • Responding to reviews
  • Group and conference proposals
  • Content for websites and platforms
  • Automating guest communication
  • Supporting internal operations
Module 7 Data protection, quality & transfer to daily work
  • Guest data such as ID, payment and preference information is subject to the GDPR and belongs only in approved systems; marketing emails require valid consent. Guest-facing AI chatbots must be disclosed as such under the EU AI Act, and price and service information must comply with consumer protection rules.
  • Ground rules for safe AI use in your team
  • Checking results: facts, sources, tests and the four-eyes principle
  • Personal action plan for the next 30 days
  • Open questions, outlook and resources for further learning

Practical scenarios from your field

Multilingual guest enquiries

AI drafts replies to questions about availability, facilities, arrival or special requests in the guest's language and the house style, which the team reviews and sends.

Responding to reviews

Online reviews are analysed and answered with individual, appreciative responses; recurring criticism is summarised for quality management. Complaints that need action are also forwarded to the relevant department so issues are fixed promptly.

Group and conference proposals

Key details on attendee numbers, rooms, catering and side programme become structured proposals with a running order, adjusted to the property's price lists and terms.

Content for websites and platforms

Room, package and destination descriptions, newsletters and social posts are created seasonally for each target group and optimised for search engines. Content stays consistent across all channels.

Automating guest communication

Pre-arrival emails, upselling offers, check-in information and post-stay surveys are personalised with AI and sent at the right moment through automations. Language and stay purpose are considered where consent exists.

Supporting internal operations

Training materials for new staff, standard operating procedures, draft rotas and shift handover notes are produced faster and kept up to date. Important information is not lost between shifts.

Prerequisites

Confident everyday use of Word, Excel, PowerPoint, Outlook and Teams; no prior AI knowledge is required. Hands-on experience in hotels, food service or tourism; no technical background required.

Technical requirements

A laptop with access to Microsoft 365 via your work account; a Microsoft 365 Copilot licence is ideal for all exercises, while Copilot Chat covers part of the content.

Data protection & compliance

Guest data such as ID, payment and preference information is subject to the GDPR and belongs only in approved systems; marketing emails require valid consent. Guest-facing AI chatbots must be disclosed as such under the EU AI Act, and price and service information must comply with consumer protection rules.

Dates & locations

For every location we suggest a date roughly four weeks ahead. Your preferred date is always possible.

  • Munich Fri, 11 December 2026 6 hrs Request
  • Salzburg Tue, 15 December 2026 6 hrs Request
  • Berlin Thu, 10 December 2026 6 hrs Request
  • Augsburg Thu, 10 December 2026 6 hrs Request
  • Hanover Fri, 11 December 2026 6 hrs Request
  • Bremen Mon, 14 December 2026 6 hrs Request
  • Stuttgart Fri, 11 December 2026 6 hrs Request
  • Kaiserslautern Thu, 10 December 2026 6 hrs Request
  • Online Mon, 14 December 2026 6 hrs Request

Frequently asked questions

What is the difference between Microsoft 365 Copilot and Copilot Chat?

Copilot Chat is available to many work accounts without an additional licence and answers mainly from web content and uploaded files. The licensed Microsoft 365 Copilot also reaches your emails, meetings and documents through Microsoft Graph and is built directly into Word, Excel, PowerPoint, Outlook and Teams.

Can Copilot see my colleagues' confidential files?

Copilot respects existing permissions and only surfaces content you can already access yourself. Problems arise when files are shared too broadly – with the entire organisation, for instance. In the course you learn how to spot such oversharing and how to fix it properly together with your IT team.

Do I need prompting experience for this course?

No. We start with the fundamentals of good prompts and practise them directly in the Office applications. What matters is that you are comfortable using Word, Excel, PowerPoint, Outlook and Teams day to day. Everything else – from referencing files to working with agents – we build up step by step through realistic tasks.

Can an AI chatbot replace our front desk?

A chatbot can answer standard questions around the clock and pre-qualify requests. Personal service, problem-solving and genuine hospitality remain your team's job. The course shows which requests are well suited to automation and how to design a smooth handover to staff.

Don't AI review responses sound impersonal?

Only if they are generic and unchecked. AI provides a draft that addresses specific points in the review; you add personal details and decide on tone and any gestures of goodwill. You save time and still respond individually and credibly.

How much does “Microsoft 365 Copilot for Hospitality and Tourism” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 6 hours of live training with a trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. For every location we suggest a date roughly four weeks ahead. In the request form you can always describe your preferred date or period in free text – we check availability and get back to you within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run the course exclusively for your team.

Can the course be tailored to our team?

Yes. Tailor-made courses cost approx. €4,500 more, depending on the topic and by arrangement. We agree content, examples and exercises with you in advance.

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Microsoft 365 Copilot – MunichMicrosoft 365 Copilot – SalzburgMicrosoft 365 Copilot – BerlinMicrosoft 365 Copilot – AugsburgMicrosoft 365 Copilot – HanoverMicrosoft 365 Copilot – BremenMicrosoft 365 Copilot – StuttgartMicrosoft 365 Copilot – KaiserslauternMicrosoft 365 Copilot – Online