Professional training
IT Service Management – training courses
ITIL, ServiceNow, Jira Service Management and ISO 20000: plan, run and improve IT services in a structured way.
IT service management ensures that IT services are delivered reliably, measurably and in line with business needs. Our courses combine frameworks such as ITIL, COBIT and ISO 20000 with hands-on work in tools like ServiceNow, Jira Service Management and TOPdesk. They are aimed at service desk staff, operations teams, service owners, IT managers and process owners. We work with practical examples, process workshops and exercises in test instances so that you do not just understand workflows but can shape and improve them straight away. Delivered online or on site at a fixed price per participant.
All 26 courses
Beginner (6)
- ITIL Foundation Preparation
- Incident Management
- Service Desk Excellence
- ServiceNow Fundamentals
- TOPdesk Fundamentals and Configuration
- Customer Communication in Support
Intermediate (16)
- ITIL Practices in Practice
- Problem Management
- Change Management and Change Enablement
- ServiceNow Administration
- Jira Service Management
- Asset and Configuration Management (CMDB)
- SLA Management and Service Level Reporting
- IT Controlling and Cost Transparency
- Knowledge Management for the Service Desk
- Major Incident Management
- Creating an IT Contingency Manual
- Service Catalogue and Request Fulfilment
- Continual Service Improvement
- Selecting and Introducing an ITSM Tool
- Event Management and Monitoring
- Service Owner and Service Management
Expert (4)
Who is this course for?
- Service desk and support staff
- Process owners and service owners
- Administrators and tool owners
- IT managers and service managers
Prerequisites
Experience in IT operations or support is helpful but not mandatory. No specific prior knowledge of IT Service Management is required unless stated otherwise for the course.
Your own laptop with a current browser; test instances of the tools and exercise material are provided.
Request without obligation
We will get back to you within one working day with a confirmation or an alternative suggestion.
Tailor-made courses cost approx. €4,500 more, depending on the topic and by arrangement.