Training course – Claude – Social Media

Claude for Social Media Teams

Claude as an AI assistant for knowledge work: projects, Artifacts, long documents, analysis and precise writing for teams.

Duration
6 hours, one session
Format
Online or on-site
Language
German or English
Participants
open dates or exclusive for your team
Certificate
Certificate of attendance

Overview

“Claude for Social Media Teams” is a hands-on course for roles such as Social media managers, Community managers and Content creators and editors. Rather than learning Claude in the abstract, you work on tasks from your daily routine – with examples, exercises and templates from Social Media.

Anthropic's Claude has become a go-to AI assistant for demanding knowledge work: it handles very long documents, reasons transparently and writes in a measured, easily steerable style. In this practical day you learn to exploit these strengths systematically. You analyse lengthy reports, contracts or policies, compare several sources and extract key findings with references to the exact passages. With Projects you store background knowledge and working instructions permanently, so Claude knows your terminology, templates and quality standards and you no longer start from scratch with every request.

We also show how to use Artifacts to produce standalone deliverables – structured documents, tables, charts or small interactive tools – and share them with your team. You analyse files with the built-in analysis capability, use research and connectors to company data, and put Claude to work as a critical reviewer of your own writing. A dedicated session covers Team and Enterprise plans, access management and data protection. By the end you have tested project set-ups and prompt patterns that you can apply straight away in your own function.

Social media teams work at the pace of the platforms: constantly changing formats, trends and algorithms, and a community that expects quick responses. Generative AI becomes a daily sparring partner. AI assistants build content calendars, draft posts, captions, hooks and short-form video scripts, adapt content for LinkedIn, Instagram, TikTok or YouTube and suggest replies for community management. Automation gathers comments and mentions, summarises sentiment and creates reports. Image and video tools help with visuals and subtitles. The human touch remains decisive: authenticity, a feel for timing and crisis sensitivity cannot be automated. Used wisely, AI frees time for interaction, creative formats and a strategy based on real data rather than gut feeling.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Who is this course for?

  • Social media managers
  • Community managers
  • Content creators and editors
  • Corporate influencers and employer branding teams
  • Social media agency staff

Typical challenges we address

  • Producing high-quality content regularly for several platforms
  • Responding to comments and messages quickly and in the right tone
  • Spotting trends and reacting in time with suitable formats
  • Measuring success and preparing reports for management and clients

What you will be able to do

  • You write precise, structured instructions that let Claude handle complex tasks reliably.
  • You analyse long and multiple documents and obtain referenced, verifiable summaries.
  • You set up Projects with a knowledge base and style rules and share them with your team.
  • You use Artifacts and the analysis capability to produce usable documents, tables and evaluations.
  • Plan and produce platform-specific content efficiently and on brand with AI.
  • Use AI for community management and social listening with clear escalation rules.
  • Observe labelling duties, copyright and data protection for AI-generated content.

Course outline

Module 1 Understanding and directing Claude
  • Model family, strengths and limitations compared with other assistants
  • Clear instructions with context, examples and the desired output format
  • Structured input using sections and tags for complex tasks
  • Extended thinking and step-by-step approaches for demanding questions
Module 2 Analysing long documents
  • Uploading and querying large PDFs, reports and contract sets
  • Comparing multiple documents and surfacing contradictions
  • Summaries with references to specific passages
  • Deriving checklists and review grids from policies and guidelines
Module 3 Projects and knowledge base
  • Creating Projects with knowledge documents and persistent instructions
  • Storing style and terminology rules for consistent results
  • Sharing Projects with the team and developing them together
  • Making good use of connectors to drives and business applications
Module 4 Artifacts, analysis and writing
  • Creating Artifacts for documents, tables, charts and interactive tools
  • Analysing files and spreadsheets with the built-in analysis capability
  • Drafting, shortening, rewording and tailoring text to audiences
  • Using Claude as a critical reviewer of arguments and gaps
Module 5 Team use, data protection and quality
  • Team and Enterprise plans: administration, roles and sharing
  • Handling confidential and personal data in line with GDPR
  • Checking output: verifying facts, figures and quotations
  • Defining internal guidelines and reusable prompt patterns
Module 6 Practice lab: Social Media
  • Content calendar
  • Platform-specific posts
  • Short-form video scripts
  • Community management
  • Social listening insights
  • Automated reporting
Module 7 Data protection, quality & transfer to daily work
  • Social media activity is subject to advertising disclosure and imprint rules, copyright and personality rights for images and music, and the EU AI Act's transparency duties for deepfakes and AI-generated content. Personal data from comments and messages must be processed in line with the GDPR.
  • Ground rules for safe AI use in your team
  • Checking results: facts, sources, tests and the four-eyes principle
  • Personal action plan for the next 30 days
  • Open questions, outlook and resources for further learning

Practical scenarios from your field

Content calendar

An AI assistant turns communication goals, topic clusters and seasonal moments into a content calendar with format ideas, platform allocation and posting frequency for the team to adjust and approve.

Platform-specific posts

One core message becomes several variants: an expert LinkedIn post, an Instagram caption with hashtags and a hook for short-form video, each in the appropriate tone.

Short-form video scripts

AI drafts scripts and storyboards for Reels, Shorts or TikToks with a strong opening, clear structure and call to action, and creates subtitles and descriptions.

Community management

Comments and direct messages are sorted by request and sentiment, reply suggestions prepared in the brand voice and critical posts highlighted for personal handling.

Social listening insights

Automations collect mentions and comments; AI summarises recurring topics, questions and sentiment trends and provides ideas for new content and product feedback.

Automated reporting

Metrics from platform exports are combined, top and bottom performing posts analysed and a monthly report with insights and recommendations drafted.

Prerequisites

Confident use of office applications and a web browser; prior AI experience is helpful but not required. Your own non-confidential documents are welcome as practice material. You manage social media channels professionally and know the main platforms and their formats.

Technical requirements

A laptop with an up-to-date browser or the Claude desktop app and a Claude account; we recommend Pro, Team or Enterprise access for Projects and larger files.

Data protection & compliance

Social media activity is subject to advertising disclosure and imprint rules, copyright and personality rights for images and music, and the EU AI Act's transparency duties for deepfakes and AI-generated content. Personal data from comments and messages must be processed in line with the GDPR.

Dates & locations

For every location we suggest a date roughly four weeks ahead. Your preferred date is always possible.

  • Munich Thu, 10 December 2026 6 hrs Request
  • Salzburg Fri, 11 December 2026 6 hrs Request
  • Berlin Tue, 15 December 2026 6 hrs Request
  • Augsburg Mon, 14 December 2026 6 hrs Request
  • Hanover Mon, 14 December 2026 6 hrs Request
  • Bremen Wed, 16 December 2026 6 hrs Request
  • Stuttgart Wed, 16 December 2026 6 hrs Request
  • Kaiserslautern Tue, 15 December 2026 6 hrs Request
  • Online Mon, 14 December 2026 6 hrs Request

Frequently asked questions

How does Claude differ from ChatGPT in everyday work?

Both are capable general-purpose assistants. Claude particularly stands out with very long documents, careful reasoning and an easily steerable writing style, while Projects and Artifacts support structured work. Which tool fits better depends on your tasks, integrations and company policies – the course gives you criteria for an informed assessment.

What are Artifacts and why would I use them?

Artifacts are standalone deliverables that Claude creates in a separate panel next to the chat – a document, a table, a chart or a small interactive tool, for example. They can be revised in a targeted way, downloaded and shared. A conversation therefore produces ready-to-use results rather than scattered fragments of text.

Is my data used to train Claude?

On Team and Enterprise plans, business content is not used for model training as a matter of principle. For individual accounts this depends on settings you should review yourself. Regardless of the plan, GDPR and internal confidentiality rules apply. In the course we walk through the relevant settings and the questions to ask.

Do AI-generated posts need to be labelled?

Under the EU AI Act, deepfakes in particular, as well as AI-generated text on matters of public interest that has not been editorially reviewed, must be disclosed. Platforms also have their own rules for labelling realistic synthetic content. In the course we draw up a clear labelling policy for your team.

Doesn't AI content feel generic?

It does when AI is used without context. With your own experiences, customer voices, data and a clearly defined brand voice as input, drafts become far more distinctive. AI provides structure and variants; you contribute the personal perspective and a feel for your community.

How much does “Claude for Social Media Teams” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 6 hours of live training with a trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. For every location we suggest a date roughly four weeks ahead. In the request form you can always describe your preferred date or period in free text – we check availability and get back to you within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run the course exclusively for your team.

Can the course be tailored to our team?

Yes. Tailor-made courses cost approx. €4,500 more, depending on the topic and by arrangement. We agree content, examples and exercises with you in advance.

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