Training course · Make · Social Media

Make for Social Media Teams

Automation with Make (formerly Integromat) and AI modules: build scenarios, routers and AI steps while keeping data protection in check.

Duration
2 days (14 hrs)
Format
Online or on-site
Language
German or English
Participants
open dates or exclusive for your team
Certificate
Certificate of attendance

Overview

This course connects Make with the everyday processes of Social Media. Participants work on realistic scenarios and leave with prompts, workflows and checklists they can use straight away.

Make, formerly known as Integromat, is a visual automation platform that lets you connect applications and automate recurring processes without writing code. Over two days you will learn to build scenarios systematically, from triggers and modules through routers and filters to iterators, aggregators and data stores. You will understand how data flows through a scenario, how to reshape it with functions and how to keep an eye on operations consumption.

The second focus is AI. You connect language models through Make’s AI modules and provider integrations to classify text, extract information from emails and documents, draft replies or enrich content. You learn to catch errors with error handlers, test scenarios and document them clearly. Finally, you address data protection topics such as hosting region, data processing agreements and data minimisation, so that your automations can be run safely within your organisation.

Social media teams work at the pace of the platforms: constantly changing formats, trends and algorithms, and a community that expects quick responses. Generative AI becomes a daily sparring partner. AI assistants build content calendars, draft posts, captions, hooks and short-form video scripts, adapt content for LinkedIn, Instagram, TikTok or YouTube and suggest replies for community management. Automation gathers comments and mentions, summarises sentiment and creates reports. Image and video tools help with visuals and subtitles. The human touch remains decisive: authenticity, a feel for timing and crisis sensitivity cannot be automated. Used wisely, AI frees time for interaction, creative formats and a strategy based on real data rather than gut feeling.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Who is this course for?

  • Social media managers
  • Community managers
  • Content creators and editors
  • Corporate influencers and employer branding teams
  • Social media agency staff

Typical challenges we address

  • Producing high-quality content regularly for several platforms
  • Responding to comments and messages quickly and in the right tone
  • Spotting trends and reacting in time with suitable formats
  • Measuring success and preparing reports for management and clients

What you will be able to do

  • You can build Make scenarios independently using triggers, routers, filters and data transformations.
  • You can process lists and records with iterators, aggregators and data stores.
  • You can integrate AI modules for classification, extraction and text generation into your processes.
  • You can safeguard scenarios with error handlers, validation and human approval.
  • Plan and produce platform-specific content efficiently and on brand with AI.
  • Use AI for community management and social listening with clear escalation rules.
  • Observe labelling duties, copyright and data protection for AI-generated content.

Course outline

Day 1

Module 1 Fundamentals: scenarios, modules and data flow
  • Interface layout, scenario editor and execution history
  • Triggers, actions and searches: module types and their role in a scenario
  • Understanding bundles, mapping and data types and using them deliberately
  • Choosing between schedules, webhooks and instant triggers
Module 2 Logic: routers, filters, iterators and aggregators
  • Using routers and filters for branching and conditional flows
  • Splitting lists with iterators and combining them with aggregators
  • Applying text, date and maths functions to transform data
  • Using data stores and variables for interim values and duplicate checks
Module 3 AI building blocks in Make
  • Connecting language models via AI modules and provider integrations
  • Automating classification, structured data extraction and text generation
  • Building prompts from scenario variables and processing output as JSON
  • Combining AI agents in Make with tools and scenarios as actions
Module 4 Integrations, error handling and testing
  • Connecting common business applications and any API via the HTTP module
  • Applying error handlers such as Resume, Ignore, Break and Rollback
  • Validating AI output and routing unusable results to a person
  • Testing scenarios, optimising operations and documenting them for the team

Day 2

Module 5 Data protection, governance and operations
  • Assessing hosting region, data processing agreements and data flows to AI providers
  • Applying data minimisation and pseudonymisation within scenarios
  • Managing connections, teams and permissions across the organisation
  • Defining approval steps, monitoring and ownership for live operation
Module 6 Practice lab: Social Media
  • Content calendar
  • Platform-specific posts
  • Short-form video scripts
  • Community management
  • Social listening insights
  • Automated reporting
Module 7 Data protection, quality & transfer to daily work
  • Social media activity is subject to advertising disclosure and imprint rules, copyright and personality rights for images and music, and the EU AI Act's transparency duties for deepfakes and AI-generated content. Personal data from comments and messages must be processed in line with the GDPR.
  • Ground rules for safe AI use in your team
  • Checking results: facts, sources, tests and the four-eyes principle
  • Personal action plan for the next 30 days
  • Open questions, outlook and resources for further learning

Practical scenarios from your field

Content calendar

An AI assistant turns communication goals, topic clusters and seasonal moments into a content calendar with format ideas, platform allocation and posting frequency for the team to adjust and approve.

Platform-specific posts

One core message becomes several variants: an expert LinkedIn post, an Instagram caption with hashtags and a hook for short-form video, each in the appropriate tone.

Short-form video scripts

AI drafts scripts and storyboards for Reels, Shorts or TikToks with a strong opening, clear structure and call to action, and creates subtitles and descriptions.

Community management

Comments and direct messages are sorted by request and sentiment, reply suggestions prepared in the brand voice and critical posts highlighted for personal handling.

Social listening insights

Automations collect mentions and comments; AI summarises recurring topics, questions and sentiment trends and provides ideas for new content and product feedback.

Automated reporting

Metrics from platform exports are combined, top and bottom performing posts analysed and a monthly report with insights and recommendations drafted.

Prerequisites

You should be comfortable with common office and cloud applications and have some experience with AI assistants. No programming skills are required. You manage social media channels professionally and know the main platforms and their formats.

Technical requirements

You will need a laptop with an up-to-date browser and a Make account; the free plan covers most exercises. API access for a language model is set up together during the course.

Data protection & compliance

Social media activity is subject to advertising disclosure and imprint rules, copyright and personality rights for images and music, and the EU AI Act's transparency duties for deepfakes and AI-generated content. Personal data from comments and messages must be processed in line with the GDPR.

Suggested dates

All dates are suggestions – your preferred date is always possible.

  • Wed, 25 November 2026 – Thu, 26 November 2026 Online Request
  • Mon, 7 December 2026 – Tue, 8 December 2026 Salzburg Request
  • Thu, 17 December 2026 – Fri, 18 December 2026 Online Request
  • Wed, 13 January 2027 – Thu, 14 January 2027 Online Request
  • Thu, 28 January 2027 – Fri, 29 January 2027 Bremen Request
  • Tue, 9 February 2027 – Wed, 10 February 2027 Online Request

Frequently asked questions

Is Make the same as Integromat?

Yes. Integromat was renamed Make and substantially developed along the way. The core principle of visual scenarios made of connected modules remains, while a redesigned interface, many new integrations and AI building blocks have been added. If you used Integromat in the past, you will quickly feel at home and discover the new capabilities on the course.

How do I keep operation costs under control?

Every module that runs consumes operations or credits, and AI calls also use quota with the respective model provider. On the course you learn to design scenarios so that filters apply early, unnecessary runs are avoided and data is processed in batches. This keeps your automations economical and predictable as volumes grow.

Can Make be used in a GDPR-compliant way?

In principle yes, provided you set up the framework deliberately. This includes choosing the hosting region, signing a data processing agreement, reviewing connected AI services and applying data minimisation. On the course you work through these points with a checklist and learn to filter or pseudonymise sensitive data within scenarios.

Do AI-generated posts need to be labelled?

Under the EU AI Act, deepfakes in particular, as well as AI-generated text on matters of public interest that has not been editorially reviewed, must be disclosed. Platforms also have their own rules for labelling realistic synthetic content. In the course we draw up a clear labelling policy for your team.

Doesn't AI content feel generic?

It does when AI is used without context. With your own experiences, customer voices, data and a clearly defined brand voice as input, drafts become far more distinctive. AI provides structure and variants; you contribute the personal perspective and a feel for your community.

How much does “Make for Social Media Teams” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 2 training day(s) with a live trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. Our suggested dates are just a guide. In the request form you can always describe your preferred date or period in free text – we check availability and confirm within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart or Kaiserslautern. We can also run the course exclusively for your team.

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