Professional training – Accessibility & User Experience

UX Metrics & Data-Informed Decisions

UX Metrics & Data-Informed Decisions in 6 focused hours: HEART framework, SUS and other questionnaires and Task success and time on task – practical, with exercises and templates for your daily work.

Duration
6 hours, one session
Level
Intermediate
Format
Online or on-site
Language
German or English
Certificate
Certificate of attendance

Overview

“UX Metrics & Data-Informed Decisions” is a compact live course in the field of Accessibility & User Experience. It centres on HEART framework, SUS and other questionnaires and Task success and time on task – explained with realistic examples and deepened in exercises you can transfer straight to your daily work.

Digital services must be accessible, understandable and pleasant to use for everyone, not only for legal reasons but because it makes them better. The UX Metrics & Data-Informed Decisions training combines accessibility and user experience in practice: you learn requirements and methods, try testing tools and assistive technologies yourself and apply what you learn to websites, apps or documents. We work with concrete examples, checklists and patterns you can use in projects right away. Each course lasts one day and runs online or on site.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Focus areas of the course

HEART frameworkSUS and other questionnairesTask success and time on taskWeb analytics and behavioural dataA/B tests in a UX contextCommunicating metrics in a dashboard

Who is this course for?

  • Web developers, designers and UX teams
  • Editors, content owners and document authors
  • Product and project owners, software buyers
  • Accessibility officers and public sector staff

What you will be able to do

  • You know the key topics of UX Metrics & Data-Informed Decisions – HEART framework, SUS and other questionnaires, Task success and time on task, Web analytics and behavioural data, A/B tests in a UX context and Communicating metrics in a dashboard – and can apply them in practice.
  • You understand the requirements and goals of UX Metrics & Data-Informed Decisions and can explain them clearly in your project.
  • You test and assess offerings systematically with suitable tools.
  • You implement concrete improvements or brief specialists precisely.
  • You plan the next steps for your website, app or documents.

Course outline

Module 1 Fundamentals and requirements for UX Metrics & Data-Informed Decisions
  • Why UX Metrics & Data-Informed Decisions matters for users and the organisation
  • Legal and normative framework at a glance
  • User groups and their needs
  • Typical barriers and usability problems
Module 2 Focus areas: UX Metrics & Data-Informed Decisions
  • HEART framework
  • SUS and other questionnaires
  • Task success and time on task
  • Web analytics and behavioural data
  • A/B tests in a UX context
  • Communicating metrics in a dashboard
Module 3 Methods and testing procedures
  • Proven approaches step by step
  • Automated and manual testing tools
  • Assistive technologies and the user’s perspective
  • Criteria for priorities and effort
Module 4 Practical application
  • Exercises on UX Metrics & Data-Informed Decisions using real pages, documents or prototypes
  • Documenting and rating the issues found
  • Developing solution proposals
  • Patterns and checklists to take away
Module 5 Embedding in the project
  • Integrating accessibility and UX in the development process
  • Roles, responsibility and communication in the team
  • Planning tests with real users
  • Personal action plan
Module 6 Transfer to your daily work
  • Exercise based on a realistic case
  • Typical mistakes and how to avoid them
  • Checklist and templates to take away
  • Open questions, outlook and resources for further learning

Prerequisites

Basic familiarity with websites or office software is helpful. For technical advanced courses, HTML basics are an advantage. Basic knowledge of the topic is helpful.

Technical requirements

Your own laptop with a current browser; we provide testing tools, screen reader test access and sample files.

Dates & locations

For every location we suggest a date roughly four weeks ahead. Your preferred date is always possible.

  • Munich Wed, 16 December 2026 6 hrs Request
  • Salzburg Fri, 11 December 2026 6 hrs Request
  • Berlin Wed, 16 December 2026 6 hrs Request
  • Augsburg Wed, 16 December 2026 6 hrs Request
  • Hanover Mon, 14 December 2026 6 hrs Request
  • Bremen Thu, 10 December 2026 6 hrs Request
  • Stuttgart Tue, 15 December 2026 6 hrs Request
  • Kaiserslautern Tue, 15 December 2026 6 hrs Request
  • Online Fri, 11 December 2026 6 hrs Request

Frequently asked questions

Does UX Metrics & Data-Informed Decisions guarantee legal compliance of my service?

No. The training teaches methods and requirements but replaces neither a formal audit nor legal advice. You learn to identify and fix problems yourself and to know when an external review makes sense.

Can we run UX Metrics & Data-Informed Decisions on our own website or app?

Yes, gladly. If you tell us sample pages, documents or prototypes beforehand, we build them into the exercises. Alternatively we work with our own sample projects if internal content may not be shown.

How much does “UX Metrics & Data-Informed Decisions” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 6 hours of live training with a trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. For every location we suggest a date roughly four weeks ahead. In the request form you can always describe your preferred date or period in free text – we check availability and get back to you within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run the course exclusively for your team.

Can the course be tailored to our team?

Yes. Tailor-made courses cost approx. €4,500 more, depending on the topic and by arrangement. We agree content, examples and exercises with you in advance.

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