Training course · Claude Code · Public Sector

Claude Code for the Public Sector

Agentic coding with Claude Code in the terminal and IDE: CLAUDE.md, subagents, hooks, MCP, CI pipelines and secure permissions.

Duration
2 days (14 hrs)
Format
Online or on-site
Language
German or English
Participants
open dates or exclusive for your team
Certificate
Certificate of attendance

Overview

“Claude Code for the Public Sector” is a hands-on course for roles such as Caseworkers in federal, regional and local government, Managers of departments and public agencies and Digital transformation and e-government leads. Rather than learning Claude Code in the abstract, you work on tasks from your daily routine – with examples, exercises and templates from Public Sector.

Claude Code is not only for professional developers. Business users with no programming background can use it to analyse data, clean up Excel and CSV files, generate reports or build small internal tools, all in plain language. You describe what should happen, and Claude Code writes and runs the necessary scripts itself. This course variant shows you how to put these capabilities to work in your daily job without needing to understand code, and how to check the results reliably before anyone relies on them.

You will work through realistic office scenarios: merging exports from several systems, producing analyses with charts, generating documents and mail merges automatically, or turning repetitive file chores into a single command. Working safely is a central theme: which data may be processed, how you stay in control of approvals, and when to involve your IT department. The result is a set of useful helpers that take load off your team while remaining transparent and easy to hand over.

Public authorities and local councils face a double squeeze: the digitalisation of public services is accelerating while skilled staff are scarce and caseloads keep rising. Generative AI can noticeably relieve caseworkers – drafting decisions and replies to citizens, summarising submissions in public consultations, turning official language into plain language and preparing committee and council papers. AI assistants also help staff navigate legislation and administrative guidelines more quickly. At the same time, the public sector faces particularly high standards for lawfulness, transparency, data protection and IT security. Introducing AI means building approval rules, record-keeping duties and final human decision-making into the process from day one.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Who is this course for?

  • Caseworkers in federal, regional and local government
  • Managers of departments and public agencies
  • Digital transformation and e-government leads
  • Staff in citizen service centres and contact centres
  • Committee and council secretariat staff

Typical challenges we address

  • Rising caseloads combined with staff shortages
  • Complex legislation and administrative rules that change frequently
  • Citizen communication that must be legally sound yet easy to understand
  • Media breaks between specialist systems, electronic files and paper records

What you will be able to do

  • You commission data analyses and file tasks from Claude Code in plain language.
  • You clean and combine Excel and CSV data and check the results for plausibility.
  • You automate recurring document and reporting tasks with reusable instructions.
  • You have small internal helper tools built and refine them step by step.
  • Use AI lawfully for drafting, citizen communication and summaries.
  • Understand the limits of AI in discretionary decisions and design review and approval steps.
  • Identify processes in your department that are suitable for AI support and automation.

Course outline

Day 1

Module 1 Getting started without coding skills
  • What a coding agent is and what it is allowed to do on your computer
  • Launching Claude Code and setting up a protected working folder
  • Describing tasks in everyday language: goal, input files, expected result
  • Understanding approval prompts and consciously accepting or declining them
Module 2 Analysing data in Excel and CSV files
  • Cleaning exports: duplicates, date formats, missing values
  • Combining several tables and calculating key figures
  • Producing charts and summaries as Excel files or images
  • Sanity-checking results with spot checks and cross-calculations
Module 3 Automating documents and routine tasks
  • Generating reports, minutes and mail merges from templates and data
  • Renaming, sorting and converting files automatically
  • Saving recurring procedures as reusable instructions
  • Writing a simple team guide in CLAUDE.md
Module 4 Building small scripts and internal tools
  • From idea to working helper: stating requirements clearly
  • Having simple input forms or local web interfaces created
  • Improving step by step: describing problems instead of debugging yourself
  • Documenting results so colleagues can use them

Day 2

Module 5 Working safely and responsibly
  • Handling personal and confidential data correctly
  • Limiting permissions and working only in approved folders
  • Recognising limits: when a tool should be handed over to IT
  • Coordinating with IT, data protection and business owners
Module 6 Hands-on project: your own solution for Public Sector
  • Deadline and follow-up board – A simple internal tool that records cases with deadlines, shows follow-ups due and gives teams a shared overview of pending processing steps.
  • Standard clause assistant – A small app that makes approved standard clauses searchable and assembles a draft letter from selected clauses and case data.
  • Consultation clusterer – A tool that imports submissions, groups them by theme and exports a table with summaries and source references for the assessment.
Module 7 Data protection, quality & transfer to daily work
  • Administrative and citizen data is subject to the GDPR, national data protection law and, where applicable, social security or tax secrecy; AI may only be used in approved, secure environments and not for automated individual decisions without a legal basis. The EU AI Act, e-government legislation, procurement law and staff council participation must also be observed.
  • Ground rules for safe AI use in your team
  • Checking results: facts, sources, tests and the four-eyes principle
  • Personal action plan for the next 30 days
  • Open questions, outlook and resources for further learning

Practical scenarios from your field

Drafting decisions and letters

Using standard clauses, the facts of the case and the relevant legal provision, AI drafts hearing letters, statements of reasons or requests for documents, which caseworkers review, adapt and sign off under their own responsibility.

Answering citizen enquiries

An AI assistant drafts replies to frequent enquiries by email or web form, points to the responsible office and online services and keeps a friendly, accessible tone.

Plain language and translation

Leaflets, form guidance and web content are rewritten in plain or easy-read language and translated into common languages, improving accessibility of public services. Technical terms are explained as well.

Analysing public consultations

Large numbers of submissions from citizens and statutory consultees are grouped by topic, summarised and transferred into a response table that serves as the basis for professional assessment.

Committee papers and minutes

AI helps structure decision papers, condenses expert reports into status updates and turns notes into structured minutes for committees and council meetings. Proposed resolutions are kept clearly separate from the facts.

Preparing procurement documents

Specifications, selection criteria and award matrices are pre-structured from requirement descriptions and checked for completeness; legal responsibility under procurement law remains with the contracting authority.

Possible hands-on projects

Deadline and follow-up board

A simple internal tool that records cases with deadlines, shows follow-ups due and gives teams a shared overview of pending processing steps.

Standard clause assistant

A small app that makes approved standard clauses searchable and assembles a draft letter from selected clauses and case data.

Consultation clusterer

A tool that imports submissions, groups them by theme and exports a table with summaries and source references for the assessment.

Prerequisites

No programming knowledge is needed; confident use of Excel, files and folders on your own computer is sufficient. Experience with administrative procedures and casework; no technical background required.

Technical requirements

Your own laptop with admin rights, Git, a Node.js runtime and an up-to-date editor; a Claude subscription or Anthropic API access is required for the exercises.

Data protection & compliance

Administrative and citizen data is subject to the GDPR, national data protection law and, where applicable, social security or tax secrecy; AI may only be used in approved, secure environments and not for automated individual decisions without a legal basis. The EU AI Act, e-government legislation, procurement law and staff council participation must also be observed.

Suggested dates

All dates are suggestions – your preferred date is always possible.

  • Mon, 23 November 2026 – Tue, 24 November 2026 Online Request
  • Wed, 2 December 2026 – Thu, 3 December 2026 Kaiserslautern Request
  • Tue, 8 December 2026 – Wed, 9 December 2026 Online Request
  • Tue, 12 January 2027 – Wed, 13 January 2027 Augsburg Request
  • Mon, 25 January 2027 – Tue, 26 January 2027 Online Request
  • Tue, 9 February 2027 – Wed, 10 February 2027 Salzburg Request

Frequently asked questions

How is Claude Code different from traditional code completion?

Code completion suggests the next few lines, whereas Claude Code acts as an agent that handles whole tasks: it searches the repository, plans changes across several files, runs tests and commands, and corrects itself based on the results. You define the goal and review the outcome instead of steering every single line yourself.

Is Claude Code secure enough for enterprise use?

By default, Claude Code asks for approval before editing files or running commands. Permission rules, sandboxing, managed settings and hooks let you define precisely what the agent may do. During the course you learn to configure these mechanisms to match your security and data protection requirements and to assess risks such as prompt injection.

Does Claude Code work with my language and tech stack?

Yes. Claude Code is language-agnostic because it works with files, terminal commands and your existing build and test tooling. Whether you use Python, Java, TypeScript, Go, SAP-related code or infrastructure as code, what matters most is a well-written CLAUDE.md describing your commands and conventions. Each course variant adds the relevant domain focus.

May a public authority produce decisions with AI?

AI may prepare drafts, but the decision and signature remain with the responsible officer. Fully automated administrative acts are only permitted with an explicit legal basis and no discretion involved. The course shows how to review AI drafts in a documented way to ensure lawfulness and traceability.

Which AI tools are suitable for public administration?

Suitable tools are those your organisation has cleared for data protection and security, such as AI assistants provided centrally by government IT or enterprise editions with EU data processing. The course is tool-neutral and teaches working methods that transfer to whichever tools are approved in your authority.

How much does “Claude Code for the Public Sector” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 2 training day(s) with a live trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. Our suggested dates are just a guide. In the request form you can always describe your preferred date or period in free text – we check availability and confirm within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart or Kaiserslautern. We can also run the course exclusively for your team.

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