Training course · Claude Code · Insurance

Claude Code for Insurance Professionals

Agentic coding with Claude Code in the terminal and IDE: CLAUDE.md, subagents, hooks, MCP, CI pipelines and secure permissions.

Duration
2 days (14 hrs)
Format
Online or on-site
Language
German or English
Participants
open dates or exclusive for your team
Certificate
Certificate of attendance

Overview

“Claude Code for Insurance Professionals” is designed for roles such as Claims handlers and benefits specialists, Underwriters and risk surveyors and Broker and agency service staff and shows step by step how to use Claude Code productively, safely and transparently in Insurance – from the fundamentals to advanced workflows.

Claude Code is not only for professional developers. Business users with no programming background can use it to analyse data, clean up Excel and CSV files, generate reports or build small internal tools, all in plain language. You describe what should happen, and Claude Code writes and runs the necessary scripts itself. This course variant shows you how to put these capabilities to work in your daily job without needing to understand code, and how to check the results reliably before anyone relies on them.

You will work through realistic office scenarios: merging exports from several systems, producing analyses with charts, generating documents and mail merges automatically, or turning repetitive file chores into a single command. Working safely is a central theme: which data may be processed, how you stay in control of approvals, and when to involve your IT department. The result is a set of useful helpers that take load off your team while remaining transparent and easy to hand over.

Insurers process large volumes of applications, claims notifications, expert reports and correspondence every day. Generative AI targets exactly that workload: AI assistants summarise claim files, extract data from loss adjuster reports and invoices, pre-check coverage questions against policy wordings and draft clear customer letters. AI agents and automation speed up intake, inbox classification and broker service. In underwriting, AI helps evaluate risk information and prepare quotes. At the same time, supervisors and customers expect transparency and fairness, especially in claims and pricing decisions. Success comes from using AI to assist claims handlers and underwriters, documenting decisions transparently and giving health and personal data the extra protection it requires.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Who is this course for?

  • Claims handlers and benefits specialists
  • Underwriters and risk surveyors
  • Broker and agency service staff
  • Product managers and actuarial teams
  • Process and digital transformation leads

Typical challenges we address

  • Getting to grips quickly with large claim files containing reports, photos and correspondence
  • Checking coverage against complex policy wordings
  • Handling surges in incoming mail, for example after severe weather events
  • Writing customer communication that is clear yet legally sound

What you will be able to do

  • You commission data analyses and file tasks from Claude Code in plain language.
  • You clean and combine Excel and CSV data and check the results for plausibility.
  • You automate recurring document and reporting tasks with reusable instructions.
  • You have small internal helper tools built and refine them step by step.
  • Use AI as an assistant in claims, benefits and new business processing with clear decision boundaries.
  • Automate inbox handling and standard correspondence in a traceable way.
  • Take insurance supervision requirements and the protection of health data into account when using AI.

Course outline

Day 1

Module 1 Getting started without coding skills
  • What a coding agent is and what it is allowed to do on your computer
  • Launching Claude Code and setting up a protected working folder
  • Describing tasks in everyday language: goal, input files, expected result
  • Understanding approval prompts and consciously accepting or declining them
Module 2 Analysing data in Excel and CSV files
  • Cleaning exports: duplicates, date formats, missing values
  • Combining several tables and calculating key figures
  • Producing charts and summaries as Excel files or images
  • Sanity-checking results with spot checks and cross-calculations
Module 3 Automating documents and routine tasks
  • Generating reports, minutes and mail merges from templates and data
  • Renaming, sorting and converting files automatically
  • Saving recurring procedures as reusable instructions
  • Writing a simple team guide in CLAUDE.md
Module 4 Building small scripts and internal tools
  • From idea to working helper: stating requirements clearly
  • Having simple input forms or local web interfaces created
  • Improving step by step: describing problems instead of debugging yourself
  • Documenting results so colleagues can use them

Day 2

Module 5 Working safely and responsibly
  • Handling personal and confidential data correctly
  • Limiting permissions and working only in approved folders
  • Recognising limits: when a tool should be handed over to IT
  • Coordinating with IT, data protection and business owners
Module 6 Hands-on project: your own solution for Insurance
  • Claim timeline tool – A small app that reads the documents in a claim file, generates a timeline of events and highlights missing documents and open deadlines.
  • Clause finder – An internal search tool that scans policy wordings across product generations and displays relevant clauses for a keyword side by side.
  • Catastrophe triage board – A dashboard that sorts claims by region, estimated loss and urgency, helping allocate adjusting resources during accumulation events.
Module 7 Data protection, quality & transfer to daily work
  • Insurers are subject to supervisory rules such as the German VAG, DORA and the GDPR; health data is a special category under Article 9 GDPR and further protected by professional secrecy rules. AI used for risk assessment and pricing in life and health insurance is high-risk under the EU AI Act.
  • Ground rules for safe AI use in your team
  • Checking results: facts, sources, tests and the four-eyes principle
  • Personal action plan for the next 30 days
  • Open questions, outlook and resources for further learning

Practical scenarios from your field

Claim file summaries

An AI assistant turns the first notification of loss, expert reports, invoices and correspondence into a structured summary with a timeline, open points and potential inconsistencies for the claims handler.

Coverage pre-check

AI compares the described incident with the relevant policy clauses, quotes the passages and prepares an assessment that the claims handler evaluates and decides on.

Inbox classification

Incoming emails, letters and forms are sorted by request type, line of business and urgency, policy numbers are recognised and items routed to the right team with a suggested next action.

Customer letters

AI drafts clear letters on claims decisions, requests for documents or policy changes, while keeping mandatory wording and the company's tone of voice.

Underwriting support

For commercial risks, AI summarises risk questionnaires, survey reports and loss histories and compiles follow-up questions and relevant risk features for the underwriting decision.

Broker support

A knowledge assistant answers broker and agent questions about products, underwriting guidelines and processes based on approved documents, always citing the source.

Possible hands-on projects

Claim timeline tool

A small app that reads the documents in a claim file, generates a timeline of events and highlights missing documents and open deadlines.

Clause finder

An internal search tool that scans policy wordings across product generations and displays relevant clauses for a keyword side by side.

Catastrophe triage board

A dashboard that sorts claims by region, estimated loss and urgency, helping allocate adjusting resources during accumulation events.

Prerequisites

No programming knowledge is needed; confident use of Excel, files and folders on your own computer is sufficient. You work for an insurer, broker or agency and know the processes in your line of business.

Technical requirements

Your own laptop with admin rights, Git, a Node.js runtime and an up-to-date editor; a Claude subscription or Anthropic API access is required for the exercises.

Data protection & compliance

Insurers are subject to supervisory rules such as the German VAG, DORA and the GDPR; health data is a special category under Article 9 GDPR and further protected by professional secrecy rules. AI used for risk assessment and pricing in life and health insurance is high-risk under the EU AI Act.

Suggested dates

All dates are suggestions – your preferred date is always possible.

  • Tue, 24 November 2026 – Wed, 25 November 2026 Online Request
  • Mon, 30 November 2026 – Tue, 1 December 2026 Hanover Request
  • Wed, 16 December 2026 – Thu, 17 December 2026 Online Request
  • Tue, 12 January 2027 – Wed, 13 January 2027 Online Request
  • Tue, 26 January 2027 – Wed, 27 January 2027 Munich Request
  • Wed, 3 February 2027 – Thu, 4 February 2027 Online Request

Frequently asked questions

How is Claude Code different from traditional code completion?

Code completion suggests the next few lines, whereas Claude Code acts as an agent that handles whole tasks: it searches the repository, plans changes across several files, runs tests and commands, and corrects itself based on the results. You define the goal and review the outcome instead of steering every single line yourself.

Is Claude Code secure enough for enterprise use?

By default, Claude Code asks for approval before editing files or running commands. Permission rules, sandboxing, managed settings and hooks let you define precisely what the agent may do. During the course you learn to configure these mechanisms to match your security and data protection requirements and to assess risks such as prompt injection.

Does Claude Code work with my language and tech stack?

Yes. Claude Code is language-agnostic because it works with files, terminal commands and your existing build and test tooling. Whether you use Python, Java, TypeScript, Go, SAP-related code or infrastructure as code, what matters most is a well-written CLAUDE.md describing your commands and conventions. Each course variant adds the relevant domain focus.

May AI decide on claims?

In practice, AI should prepare decisions, not make them. Automated individual decisions with legal effect are subject to specific requirements under Article 22 GDPR. We show how to design processes so that claims handlers decide on a sound basis and the reasoning is documented transparently.

How should we handle health data?

Health data from health, life or disability insurance needs special protection. Use only approved, contractually secured AI environments, minimise the data you share and pseudonymise consistently. In the course we discuss concrete rules for your processes. Data processing agreements and deletion concepts must also be considered.

How much does “Claude Code for Insurance Professionals” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 2 training day(s) with a live trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. Our suggested dates are just a guide. In the request form you can always describe your preferred date or period in free text – we check availability and confirm within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart or Kaiserslautern. We can also run the course exclusively for your team.

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