Professional training – Windows Server & Microsoft Infrastructure

Remote Desktop Services

Hands-on Remote Desktop Services course: you work on Session host and connection broker, RD Gateway and web access and Collections and RemoteApps and take away knowledge you can apply right away.

Duration
6 hours, one session
Level
Intermediate
Format
Online or on-site
Language
German or English
Certificate
Certificate of attendance

Overview

In “Remote Desktop Services” we combine fundamentals and practice: you get to know Session host and connection broker, RD Gateway and web access and Collections and RemoteApps, apply what you learn in exercises and receive templates and checklists for your own use.

Windows Server, Active Directory and Microsoft cloud services form the foundation for identities, workplaces and collaboration in most organizations. Hybrid scenarios with Entra ID, Intune and Microsoft 365 noticeably raise the bar for administrators. Our Remote Desktop Services courses are for teams who want to run, secure and automate directory services, servers and endpoints reliably. You work in a provided lab environment on typical operational tasks and failure patterns, not on slide examples. The course runs online or on site, lasts one day and is offered at a fixed price per participant.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Focus areas of the course

Session host and connection brokerRD Gateway and web accessCollections and RemoteAppsLicensingProfile management with FSLogixPerformance and security

Who is this course for?

  • System administrators and IT operations
  • Help desk and support staff moving into administration
  • IT architects focused on Microsoft environments
  • Security officers and compliance teams

What you will be able to do

  • You know the key topics of Remote Desktop Services – Session host and connection broker, RD Gateway and web access, Collections and RemoteApps, Licensing, Profile management with FSLogix and Performance and security – and can apply them in practice.
  • You set up Remote Desktop Services correctly and operate it securely.
  • You delegate permissions and enforce security requirements consistently.
  • You narrow down Remote Desktop Services issues systematically and resolve them.
  • You automate routine tasks with PowerShell and document your configuration.

Course outline

Module 1 Concepts and architecture of Remote Desktop Services
  • Structure, roles and components involved at a glance
  • Where Remote Desktop Services fits into on-premises and hybrid Microsoft environments
  • Licensing and feature boundaries, as far as relevant for planning
  • Typical use cases in mid-sized and large organizations
Module 2 Focus areas: Remote Desktop Services
  • Session host and connection broker
  • RD Gateway and web access
  • Collections and RemoteApps
  • Licensing
  • Profile management with FSLogix
  • Performance and security
Module 3 Setup and configuration
  • Prerequisites and preparing the lab environment
  • Installing and initially configuring Remote Desktop Services step by step
  • Permissions, delegation and administrative separation
  • Integration with directory services, DNS and networking
Module 4 Operations, security and automation
  • Handling daily administration tasks efficiently
  • Hardening according to common security recommendations
  • Automating tasks with PowerShell and templates
  • Monitoring, reports and log evaluation
Module 5 Troubleshooting and hands-on labs
  • Systematic troubleshooting with event logs and diagnostic tools
  • Reproducing and fixing typical Remote Desktop Services issues
  • Backup, recovery and emergency procedures
  • Case studies from real administration scenarios
Module 6 Transfer to your daily work
  • Exercise based on a realistic case
  • Typical mistakes and how to avoid them
  • Checklist and templates to take away
  • Open questions, outlook and resources for further learning

Prerequisites

Basic knowledge of Windows and networking (TCP/IP, DNS) is helpful. Entry-level courses require no administration experience. Basic knowledge of the topic is helpful.

Technical requirements

Laptop with a current browser and RDP client; the lab environment for Remote Desktop Services is provided by us.

Dates & locations

For every location we suggest a date roughly four weeks ahead. Your preferred date is always possible.

  • Munich Mon, 14 December 2026 6 hrs Request
  • Salzburg Tue, 15 December 2026 6 hrs Request
  • Berlin Tue, 15 December 2026 6 hrs Request
  • Augsburg Mon, 14 December 2026 6 hrs Request
  • Hanover Tue, 15 December 2026 6 hrs Request
  • Bremen Thu, 10 December 2026 6 hrs Request
  • Stuttgart Wed, 16 December 2026 6 hrs Request
  • Kaiserslautern Mon, 14 December 2026 6 hrs Request
  • Online Mon, 14 December 2026 6 hrs Request

Frequently asked questions

Who is the Remote Desktop Services course suited for?

It is for administrators, support staff and architects who operate or introduce Remote Desktop Services. Beginners learn concepts and standard tasks, while experienced teams deepen security, automation and troubleshooting. We align the focus areas in a short pre-call.

Do we work in our own environment or in a lab?

For Remote Desktop Services we provide an isolated lab environment where you can change configurations safely and provoke failures on purpose. Your production systems stay untouched. We can discuss scenarios from your daily work conceptually as case studies.

How much does “Remote Desktop Services” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 6 hours of live training with a trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. For every location we suggest a date roughly four weeks ahead. In the request form you can always describe your preferred date or period in free text – we check availability and get back to you within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run the course exclusively for your team.

Can the course be tailored to our team?

Yes. Tailor-made courses cost approx. €4,500 more, depending on the topic and by arrangement. We agree content, examples and exercises with you in advance.

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