Training course · Generative AI · Banking

Generative AI for Banks

Vendor-neutral, hands-on day: how language models work, where they go wrong and how to roll out AI successfully in your team.

Duration
1 day (7 hrs)
Format
Online or on-site
Language
German or English
Participants
open dates or exclusive for your team
Certificate
Certificate of attendance

Overview

“Generative AI for Banks” is a hands-on course for roles such as Corporate and retail relationship managers, Credit analysts and credit operations staff and Compliance, AML and risk management teams. Rather than learning Generative AI in the abstract, you work on tasks from your daily routine – with examples, exercises and templates from Banking.

Generative AI has reached most organisations, yet teams often lack a shared understanding of what language models can actually do and where their limits lie. In this vendor-neutral course you will learn how large language models generate text, why they hallucinate and how careful prompting, context and source checking lead to reliable results. Rather than relying on any provider's marketing claims, you will work with transparent criteria that help you compare tools and judge their fit for your own tasks.

The second focus is everyday implementation. You will identify concrete use cases in your area of work, weigh benefit, risk and effort, and draft a realistic roll-out plan for your team. This covers ground rules for handling confidential data, a practical prompt library and ways to build acceptance and make results measurable. Throughout the day you work with examples from your own field, so you leave with an actionable roadmap rather than a set of abstract ideas.

Banks operate between rising cost pressure, digital competitors and dense regulation. Generative AI offers tangible efficiency gains: AI assistants analyse credit files and financial statements, summarise regulatory publications, help relationship managers prepare client meetings and answer internal questions about policies and procedures. AI agents and automation speed up processes in credit operations, KYC and complaints handling. At the same time, specific requirements apply: outsourcing and ICT risk management, traceable decisions and protection of customer data. Banks using AI must assess use cases carefully, integrate models and providers into risk management and assign clear responsibilities. Then AI becomes a tool for better advice and leaner processes.

The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.

Who is this course for?

  • Corporate and retail relationship managers
  • Credit analysts and credit operations staff
  • Compliance, AML and risk management teams
  • Organisation and process owners
  • Internal audit

Typical challenges we address

  • Analysing extensive credit files and financial reports efficiently
  • Tracking and implementing regulatory changes from the EBA, ECB and national supervisors
  • Meeting documentation duties in advisory and lending processes
  • Reducing manual checks in KYC and AML without compromising quality

What you will be able to do

  • You can explain clearly how language models generate text and why hallucinations occur.
  • You can write prompts that consistently deliver useful, verifiable results.
  • You can compare AI tools against transparent criteria covering data protection, features and cost.
  • You can identify and prioritise concrete use cases for your area of work.
  • Identify and assess AI use cases across front office, credit operations and compliance.
  • Use AI for credit analysis, regulatory research and client communication with clear review steps.
  • Take supervisory requirements on risk management, DORA and outsourcing into account when using AI tools.

Course outline

Module 1 How large language models work
  • Tokens, context windows and probabilities: what happens when a model generates text
  • Training knowledge versus web search versus your own documents (RAG)
  • Text, images, audio and code: what multimodal models can do today
  • Realistically assessing typical strengths and weaknesses in office work
Module 2 Spotting hallucinations and getting reliable output
  • Why models produce plausible-sounding errors and when the risk increases
  • Prompting techniques: role, context, examples, output format and step-by-step instructions
  • Requesting sources, cross-checking facts and introducing a four-eyes principle
  • Scoping tasks so that AI assists rather than decides
Module 3 Choosing tools without vendor bias
  • Overview of chat assistants, AI built into office suites and specialist tools
  • Criteria: data processing, hosting location, admin features, integrations and pricing model
  • Enterprise licences, API access and locally hosted open-source models compared
  • Building a simple scoring matrix for your own tool selection
Module 4 Identifying use cases in your field
  • Systematically capturing recurring writing, research and analysis tasks
  • Rating benefit, risk and implementation effort for each use case
  • Distinguishing quick wins from strategic initiatives
  • Creating a prioritised use-case backlog for your team
Module 5 Rolling out generative AI in your team
  • Usage rules: which data may go into which tool and who signs off results
  • Building and maintaining a shared prompt library and templates
  • AI champions, training formats and peer exchanges to embed new habits
  • Measuring success: documenting time saved, quality and user satisfaction
Module 6 Practice lab: Banking
  • Credit file analysis
  • Regulatory monitoring
  • Client meeting preparation
  • KYC research support
  • Complaint classification
  • Internal knowledge assistant
Module 7 Data protection, quality & transfer to daily work
  • AI use in banks is subject to supervisory requirements such as the German MaRisk, DORA for ICT risk and third-party providers, banking secrecy and the GDPR. Creditworthiness assessments of natural persons are classified as high-risk under the EU AI Act, with additional obligations.
  • Ground rules for safe AI use in your team
  • Checking results: facts, sources, tests and the four-eyes principle
  • Personal action plan for the next 30 days
  • Open questions, outlook and resources for further learning

Practical scenarios from your field

Credit file analysis

An AI assistant summarises annual accounts, management accounts and business plans, calculates ratios via transparent formulas and drafts the credit memo, which analysts review before making their recommendation.

Regulatory monitoring

New circulars, guidelines and consultations are collected and summarised automatically; AI maps them to affected departments and produces an initial gap list against existing policies.

Client meeting preparation

Relationship managers receive a concise briefing from approved data sources covering product holdings, open topics and suggested questions, without AI making investment or credit recommendations on its own.

KYC research support

AI structures company register extracts, ownership structures and adverse media, proposes likely beneficial owners and documents sources so that staff can complete reviews faster.

Complaint classification

Incoming complaints are categorised by topic, urgency and product, deadlines are flagged and draft responses prepared for the complaints team to review and approve.

Internal knowledge assistant

An AI assistant answers questions about procedures, product terms and processes based on the bank's written rules and always cites the source for verification.

Prerequisites

No technical background is required. It helps to bring along typical tasks from your day-to-day work that you would like to support with AI. You work at a bank or financial services provider and know the core processes of your area.

Technical requirements

You will need a laptop with an up-to-date browser and internet access. A free account with a common AI assistant is sufficient; company licences are welcome.

Data protection & compliance

AI use in banks is subject to supervisory requirements such as the German MaRisk, DORA for ICT risk and third-party providers, banking secrecy and the GDPR. Creditworthiness assessments of natural persons are classified as high-risk under the EU AI Act, with additional obligations.

Suggested dates

All dates are suggestions – your preferred date is always possible.

  • Tue, 24 November 2026 Online Request
  • Wed, 9 December 2026 Berlin Request
  • Thu, 17 December 2026 Online Request
  • Mon, 11 January 2027 Online Request
  • Mon, 18 January 2027 Stuttgart Request
  • Mon, 1 February 2027 Online Request

Frequently asked questions

Is the course tied to a specific AI tool?

No. The training is deliberately vendor-neutral. You work with widely used chat assistants and learn principles that apply to all major language models. That way you can transfer your skills to whichever tool your organisation has approved and evaluate new offerings yourself using clear criteria instead of relying on marketing statements.

How is confidential company data handled during the course?

For the exercises you use anonymised or fictitious examples from your area of work. At the same time you learn which categories of data may be entered into which tools, what to look for regarding data processing agreements and use of inputs for training, and how to set out these rules clearly for your team.

Will we leave with something concrete to implement?

Yes. You leave with a prioritised use-case backlog, a scoring matrix for tool selection, tested prompt templates and a draft set of team usage rules. These materials are designed so you can take them straight into internal discussions with management, IT and your data protection officer.

Does using an external AI service count as outsourcing?

It depends on the use case. Many AI services must at least be assessed as ICT third-party services under DORA, and some as outsourcing under national supervisory rules. We show which questions to clarify with information security, outsourcing management and compliance before a tool goes into production.

May AI decide on loans?

Credit decisions remain the responsibility of authorised staff. AI can prepare documents and analyses. If AI systems are used to assess the creditworthiness of natural persons, the high-risk obligations of the EU AI Act apply, together with transparency and explanation duties towards customers.

How much does “Generative AI for Banks” cost?

The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 1 training day(s) with a live trainer, course materials, a lab environment and a certificate of attendance.

Can I suggest my own date?

Yes. Our suggested dates are just a guide. In the request form you can always describe your preferred date or period in free text – we check availability and confirm within one working day.

Is the course online or on-site?

Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart or Kaiserslautern. We can also run the course exclusively for your team.

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