Professional training – Storage, Backup & Monitoring
Alerting & On-Call
Hands-on Alerting & On-Call course: you work on Good alerts: actionable instead of noisy, Thresholds, SLIs and SLOs and Escalation chains and rotations and take away knowledge you can apply right away.
- Duration
- 6 hours, one session
- Level
- Intermediate
- Format
- Online or on-site
- Language
- German or English
- Certificate
- Certificate of attendance
Overview
In “Alerting & On-Call” we combine fundamentals and practice: you get to know Good alerts: actionable instead of noisy, Thresholds, SLIs and SLOs and Escalation chains and rotations, apply what you learn in exercises and receive templates and checklists for your own use.
Storing data safely, backing it up reliably and keeping an eye on operations at all times: storage, backup and monitoring are the foundation of every stable IT landscape. Our Alerting & On-Call courses are aimed at administrators, operations teams and architects who plan storage systems, build dependable backups or set up monitoring and alerting. We work hands-on in a provided lab environment with exercises, failure scenarios and restore tests, so you can apply what you learn straight away. The course runs online or on site, lasts one day and is offered at a fixed price per participant.
The course is delivered live – either online in a virtual classroom or on-site in our training rooms in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run it exclusively for your team.
Focus areas of the course
Who is this course for?
- System administrators and storage owners
- Backup, operations and monitoring teams
- IT architects and infrastructure planners
- SRE, DevOps and on-call teams
What you will be able to do
- You know the key topics of Alerting & On-Call – Good alerts: actionable instead of noisy, Thresholds, SLIs and SLOs, Escalation chains and rotations, Runbooks and avoiding alert fatigue, Tools: Alertmanager, PagerDuty and Opsgenie and Blameless post-mortems – and can apply them in practice.
- You understand the architecture and use cases of Alerting & On-Call and can place the solution confidently.
- You set up Alerting & On-Call in a traceable way and run it reliably day to day.
- You spot bottlenecks and faults in Alerting & On-Call early and resolve them systematically.
- You protect your data and services and regularly verify restores and alerting.
Course outline
Module 1 Fundamentals and concepts of Alerting & On-Call
- Key terms, architecture and placement of Alerting & On-Call in the IT landscape
- Components, data flows and typical use cases
- Requirements for availability, capacity and recoverability
- Differences from related solutions and selection criteria
Module 2 Focus areas: Alerting & On-Call
- Good alerts: actionable instead of noisy
- Thresholds, SLIs and SLOs
- Escalation chains and rotations
- Runbooks and avoiding alert fatigue
- Tools: Alertmanager, PagerDuty and Opsgenie
- Blameless post-mortems
Module 3 Setup and configuration
- Installing and initially configuring Alerting & On-Call step by step
- Integration with existing systems, networks and directory services
- Roles, permissions and tenant separation
- Documenting and versioning configuration to keep it reproducible
Module 4 Operations, security and optimization
- Daily operational tasks, maintenance and updates
- Hardening, encryption and protection against data loss
- Watching capacity and performance and spotting bottlenecks
- Setting up reports, thresholds and notifications sensibly
Module 5 Troubleshooting and hands-on labs
- Systematic troubleshooting based on logs and metrics
- Reproducing and fixing typical Alerting & On-Call failures
- Practicing restores and emergency procedures
- Case studies and exercises from real operating scenarios
Module 6 Transfer to your daily work
- Exercise based on a realistic case
- Typical mistakes and how to avoid them
- Checklist and templates to take away
- Open questions, outlook and resources for further learning
Prerequisites
Entry-level courses only need basic IT knowledge. Advanced courses assume experience running servers, networks or virtual environments. Basic knowledge of the topic is helpful.
Technical requirements
Laptop with a current browser and an SSH or RDP client; the lab environment for Alerting & On-Call is provided by us.
Dates & locations
For every location we suggest a date roughly four weeks ahead. Your preferred date is always possible.
- Munich Fri, 11 December 2026 6 hrs Request
- Salzburg Wed, 16 December 2026 6 hrs Request
- Berlin Thu, 10 December 2026 6 hrs Request
- Augsburg Mon, 14 December 2026 6 hrs Request
- Hanover Fri, 11 December 2026 6 hrs Request
- Bremen Fri, 11 December 2026 6 hrs Request
- Stuttgart Fri, 11 December 2026 6 hrs Request
- Kaiserslautern Fri, 11 December 2026 6 hrs Request
- Online Thu, 10 December 2026 6 hrs Request
Frequently asked questions
Do I need prior knowledge for Alerting & On-Call?
That depends on the level. Entry-level courses only require basic IT knowledge, while advanced Alerting & On-Call courses expect experience running servers and networks. If you are unsure, we are happy to recommend the right starting point and a sensible course sequence in a short pre-call.
Do we work on real systems or just with slides?
For Alerting & On-Call we provide a lab environment where you configure, deliberately provoke failures and test restores. Slides only set the frame. You do not need your own systems, but you are welcome to bring your own questions and scenarios from your daily operations.
How much does “Alerting & On-Call” cost?
The course costs a flat €949 plus VAT per participant – whether online or on-site. This includes 6 hours of live training with a trainer, course materials, a lab environment and a certificate of attendance.
Can I suggest my own date?
Yes. For every location we suggest a date roughly four weeks ahead. In the request form you can always describe your preferred date or period in free text – we check availability and get back to you within one working day.
Is the course online or on-site?
Both are possible: live online in a virtual classroom or on-site in Munich, Salzburg, Berlin, Augsburg, Hanover, Bremen, Stuttgart and Kaiserslautern. We can also run the course exclusively for your team.
Can the course be tailored to our team?
Yes. Tailor-made courses cost approx. €4,500 more, depending on the topic and by arrangement. We agree content, examples and exercises with you in advance.